Complaints Policy

Athens Asphalt Paving is a referral service. The work at your property is done by an independent contractor, and sometimes things do not go as planned. When that happens we want to hear it early, in your own words.

Last updated: September 26, 2026

How to Raise a Concern

Email estimates@asphaltpavingathenstx.com.

It helps if you can tell us:

You will not be penalized for complaining. Any warranty is the contractor's, set out in your agreement with them, and raising an issue with us does not affect it.

What Happens Next

  1. We acknowledge it within two business days. You will hear from a person, not an automated reply, confirming what we understood.
  2. We pass it on. We share your complaint with the independent contractor who did the work and ask them to respond to you. Problems with the work itself are the contractor's to fix under your agreement with them.
  3. We follow up in writing within ten business days. It tells you what the contractor said and what we have done about the referral, such as pausing referrals to that contractor. If it takes longer, we tell you why.
  4. We check back. We ask you whether the contractor resolved the issue and note the outcome.

If You Are Still Not Satisfied

Ask for the complaint to be escalated to the business owner, who will review the file, contact the contractor and respond to you.

You always keep your outside options, including your state or local consumer protection office and any licensing board that covers asphalt paving. Using this policy first is not a requirement, and it does not limit your rights.

What we do with complaints

We keep a record of what was raised and how it was resolved, and we use it when deciding which contractors to keep referring.

Questions about this page?

Tell us early. Small problems are much easier to fix than old ones. Email estimates@asphaltpavingathenstx.com and we will get back to you.